• CERTIFIED • LICENSED • INSURED  |  Phone: 604-873-3636 • Toll Free: 1-866-862-1002 • Email: info@biotouchcanada.com

Product Return Policy

Product Return Policy & Shipping Information

  • UPS/PUROLATOR shipping fees are based on UPS/Purolator pricing (weight and location). Please allow 2-3 days processing time, then 3-5 business days for arrival.
  • Free shipping on orders over $500 before tax. Extra 5% discount on orders over $1,000 before tax.
  • Return Policy: Unopened products may be returned or exchanged within 30 days. 20% restocking fee will apply.
  • Prices may be changed at any time without prior notice. We reserve the right to change our product’s prices at any time without notice.
  • Due to the circumstances of the Covid-19 pandemic, some pricing for PPE supplies, etc. has increased temporarily due to worldwide shortage. Please inquire.
  • Covid Surcharge: $5 will be added to every order to account for extra cleaning materials used on products to ensure the safety of our customers.